FAQS

Not found the answer? Then contact our customer service for free support – (800) 268-4170

At this time we ship only within the United States.

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Every single one of your purchases (with the exception of lamps, which are not eligible for gift wrapping) will arrive in a stunning black bag embroidered with our logo.

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Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

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Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

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Click on the “Order Tracking” link at the top right hand side of our site to track your order.

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Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

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Ground shipping is always free. We also offer the options of two day and overnight shipping and this cost will be calculated at check-out.

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In-stock items will ship within (?) hours of order placement. After placing your order, you may click the “My Account” link at the top right hand side of our site to track the status of your order.

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